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Knowledge Base

Frequently Asked Questions

Find clear answers to all your questions about our healthcare services

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Booking & Services

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You can easily book our services through any of the following channels:
  • 📱 Website: Visit our Book a Service page
  • 📞 Phone: Call us at +91-9014465255
  • 💬 WhatsApp: Send a message to 9014465255
Our team will confirm your booking within 30 minutes

We offer comprehensive healthcare services including:
  • 🏥 Home Healthcare: Patient Care, Elder Care, Baby Care, Nursing Care, ICU at Home, Physiotherapy
  • 🛏️ Medical Equipment Rentals: Hospital Beds, Wheelchairs, Oxygen Concentrators, BiPAP/CPAP Machines
  • 🧹 Home Support Services: Housekeeping, Attender Services, Daily Living Assistance
View All Services →

Payments & Refunds

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We accept multiple payment options:
  • 💳 Cards: Credit/Debit Cards (Visa, MasterCard, RuPay)
  • 📱 UPI: Google Pay, PhonePe, Paytm
  • 🏦 Bank Transfer: NEFT/RTGS/IMPS
  • 💰 Cash: For on-site services
All online transactions are 100% secure via Razorpay

Yes, we offer refunds based on cancellation timing:
  • ✅ 24+ hours: Full refund
  • ✅ 12-24 hours: 50% refund
  • ❌ Less than 12 hours: No refund
See our Refund Policy for details.

Equipment Rental

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We offer high-quality medical equipment for rent:
  • 🛏️ Hospital Beds
  • ♿ Wheelchairs
  • 💨 Oxygen Concentrators
  • 🫁 BiPAP/CPAP Machines
  • 💨 Suction Machines
  • 💊 Nebulizers
  • 🚶 Walkers & Rollators
  • 📊 Patient Monitors
View All Equipment →

Flexible rental options available:
  • 📅 Daily: Starting from 1 day
  • 📆 Weekly: 7-day package with 10% discount
  • 📊 Monthly: 30-day package with 20% discount
  • 🔄 Long-term: Special rates for 3+ months
Free delivery, installation, and maintenance included

Care takers

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All Care takers undergo rigorous verification:
  • ✅ Background & police verification
  • ✅ Qualification & certificate authentication
  • ✅ Skill assessment & practical tests
  • ✅ Health screening & medical fitness
  • ✅ Ongoing training & development

Smart matching system for Care taker assignment:
  • 🔍 Based on your specific care needs
  • 📍 Location proximity matching
  • ⭐ Language and cultural preferences
  • 📋 Profile viewing and selection option
  • 💬 Easy Care taker change if needed

General Information

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We serve across Telangana and Andhra Pradesh:
📍 Telangana
  • Hyderabad, Secunderabad
  • Warangal, Karimnagar
  • Nizamabad, Khammam
📍 Andhra Pradesh
  • Vijayawada, Visakhapatnam
  • Guntur, Tirupati
  • Kakinada, Nellore
New cities being added. Contact us for availability

Our support team is available 24/7:
Phone +91-9014465255
Email info@vidhatagroups.com
WhatsApp 9014465255
Website Contact Form
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